What to Expect & Booking Terms

 

Santa is set to visit Coach House Coffee in Kilmacthomas Co.Waterforf for his inaugural visit to KringleTown, Ireland's Newest Christmas Village... for a much more unique experience!

 

2020 is the gift that keeps on giving... with that being said, KringleTown is giving the gift of Santa Claus to this years visitors of KringleTown.

 

Santa and his merry team are determined to pull out all the stops despite the odds to ensure a safe and enjoyable experience for all, albeit in a more streamlined manner than usual! 

 

Our main priority is the safety of our customers and staff. Although this years event will be very different, the team have been busy designing a unique express Santa Experience, located in our custom built space to the rear of the Coach House Coffee premises. As visitors enter our more streamlined experience for 2020, they will feel like they have entered a magical Christmas Village. This years event will be a contactless experience where visitors get to meet and greet with Santa as one family group with Santa creatively placed behind a Glass Window to protect himself and his little guests. 

 

This will still ensure a novel and festive photo for guests to take away whilst adhering to social distancing. Some activities including the Crafts and Games area will not be present this year due to Covid-19 guidelines, however the team will deliver a very prompt and memorable Santa Visit during these difficult times.

 

Meander through Santa’s Ice Palace, Meet Santa in is very special room, children will receive a gift from the Elves to take home and each family will also get a high quality 6" X 8" Photo.

 

Dates: Santa KringleTown for a select number of dates. As each family group will enter on their own for their time slot, each visit is sensory friendly.

Bookings: Each family will be assigned a five minute slot to meet with Santa for a private family session (max 6persons per family bubble). Please book your ticket slot based on the number of children attending at that time, adults do not require a ticket (maximum of two adults per family booking due to Covid-19 restrictions). PLEASE ARRIVE FIVE MINUTES BEFORE YOUR ENTRY TIME for registration to Santa only (no sooner or later please as early or late admissions will not be accepted in order to allow for social distancing). Please consider arriving prior to your entry time for use of the Café, Restaurant, Market Stalls & Fairground Ride as these outdoor activities begin to close from 7.00pm.

 

Ticket Prices: Tickets are priced from €22.00+booking fee for a family of one child, see booking link for prices and availability. This year sees a tiered ticketing pricing offering reduced per head ticket prices for larger families. Please book your slot per family as the photo is required, grouping families into the one 5min slot (i.e. brothers, sisters, nephews, nieces etc...), will offer less time for photos and the opportunity for Children to speak with Santa Claus. The 5min window with Santa will be enforced in order to keep the time slots running smoothly throughout the event.

 

Help Desk Email for Santa’s Grotto: info@momentumevents.ie (office monitored Mon to Fri only)

 

 

Booking Terms: Ticket sales were launched during Level 5 with the request that visitors travelling outside County Waterford DO NOT BOOK with us, unless restrictions are fully lifted for out of county travel. Not being permitted to travel out of County is not a valid reason for refund. Strictly NO REFUNDS on ticket sales as this is a SOLD OUT event. Date/time changes are granted at the discretion of management subject to availability and may carry an administration charge (€10.00) which must be prepaid online.

 

Additional Covid-19 Measures:

 

  • All guests must sanitise upon entry

  • Routine temperature checking in place

  • Contact tracing form must be completed only if attendee information differs from online ticket details

  • Visitors must maintain a safe distance of 2m from other families and event staff

  • Face Masks must be worn by children (U-12 Optional, Over 12's Compulsory) and adults

  • Masks may be removed when it is advised by our staff for photos by request

  • One way system in place, no re-entry upon exiting an area

  • If you or any family members are showing any Covid-19 symptoms, do not attend. Symptoms include; cough, fever, high temperature, sore throat, runny nose, breathlessness or flu like symptoms now or in the past 14 days.

  • If you or any family members have been diagnosed with confirmed or suspected Covid-19 infection in the last 14 days, do not attend

  • If you or any family members has been in close contact with a confirmed case of Covid-19 in the past 14 days (i.e. less than 2metres for more than 15 minutes accumulative in 1 day), do not attend

  • If you or any family members have been advised to self-isolate do not attend

  • If you or any family members have been advised to cocoon do not attend

If you cannot attend due to a Covid-19 related issue mentioned above, booking details may be transferred to a family member or friend by request. As this is a SOLD our event, NO REFUNDS offered.

 

NOTE: Bookings for this event are made with Momentum Events Limited who are the operators of this event. Please note you will leave www.kringletown.ie and make this booking directly with Momentum Events via their ticketing partner Ticket Source.

 

Terms and Conditions of Booking

 

The Terms and Conditions set out below outline the usage policy governing the "KringleTown Santa Visit''. By agreeing to purchase tickets all visitors agree to comply with the Terms and Conditions.

 

  • All sales on tickets are final and no refunds are permitted

  • If you require transferring your tour date/time, an administration fee of €10.00 applies. Please note that date/time changes operate on a request basis and depend on availability. A cancellation submission must be made by email to info@momentumevents.ie  7 days prior to your original scheduled date. This email should include booking reference number, name, daytime contact number and reason for cancellation.

  • All tickets must be booked and paid for in advance.

  • Tickets can be booked on-line by debit or credit card and once a transaction is completed, a confirmation email will be sent to you with details of your purchase and ticket information. This email accounts for you ticket so please ensure that your email address is entered correctly as to avoid the non – receipt of your ticket.

  • Please note that this is a live booking system and ticket availability will decrease according as they are booked.

  • All members of a group booked on the same booking/ticket will visit Santa as a group within the 5min slot. If you are accompanying another family or group (max 6 persons), but would prefer your own family meet with Santa, please make two separate bookings five minutes apart (one for each group wanting a private meet with Santa)

  • Tickets are priced as follows: Adults - FREE (max two per visit), Children from €22.00. All Children’s prices include Santa Visit, Free Photo & Free Gift.

  • Photos are free mementos as part of the visit taken by Santa's Little Elves NOT PROFESSIONAL PHOTOGRAPHY. Should you require a professional photography session, Santa Claus & The Grotto Space may be booked for a private session with clients to arrange their own photographer.

  • On-line bookings fees are applied to all bookings at 5% (approx €1 per person)

  • Please ensure to be at the Santa's Grotto approximately 5 minutes prior to the commencement of your allocated time slot. Please allow extra time during bad weather and peak traffic times. If you arrive late for your visit, we regret to say, that we cannot allow you to partake in the visit and no refund will be issued, as it will affect other paying customers wait times. In light of Covid-19 limited capacity, strict time keeping required.

  • The extended outdoor activities including our market stalls & fairground ride which do not form part of the KringleTown Santa Visit specifically are optional & weather dependent. If you wish to utilise these, we advise arriving prior to your entry time to allow sufficient time prior to 7.00pm closing. All market stands are independent & operate at peak hours only & not in inclement weather. 

  • Please ensure to bring the ticket for your tour either printed or displaying on a smartphone.

  • All Children must be accompanied and supervised by an adult at all times throughout the visit.

  • Please note that buggies and pushchairs are not permitted in the Santa's Grotto, as elements of the experience are dark & the grotto spaces more compact in light of Covid-19 to allow for Social Distancing.

  • The booking is for a family experience and operates a very strict no-smoking and no-alcohol policy. The Management reserves the right to refuse entry to individuals, or remove those who are currently on the experience if they are found to be acting inappropriately and making other customers feel uncomfortable.

  • It is our main priority to ensure that the experience is enjoyable for everyone, however, we accept no liability for distress or disappointment caused by any of the role-playing characters (Santa, Mrs Claus, Santa's Elves etc...)

  • Santa Claus is extremely busy at this time of year, hence we cannot guarantee the Santa used in our advertising campaigns will be the same Santa you meet on your visit. With this Covid year, we have employed a series of Santa's to assist with Socially Distancing groups.

  • Mrs.Claus is not advertised as part of this experience as her attendance cannot be guaranteed during her break periods, as with some of the Elves.

  • Video cameras are not allowed on the visit. We allow the use of cameras during the visit for the taking of photographs of children that are under your own supervision. Photographs taken of other children is strictly prohibited. We do not supervise the taking of non professional photography and we cannot be held responsible if you or the children under your supervision are in other customers photographs.

  • The Management may carry out professional photography and videography recordings on some of the dates for future promotional purposes.

  • Management reserves the right to cancel or postpone the experience without notice for any reason. In the unlikely event of this happening, you will be offered the option of a refund or re-book for another event date. We will hold no further, or other, liability whatsoever for the cancellation or postponement of an event including, but not limiting to travel costs, scheduled time off from employment, emotional distress, disappointment etc. Customers will be notified in any such instances.

 

By booking the KringleTown Santa's Grotto', you are in agreement with the terms and conditions outline, particularly with reference to Covid-19 above. In attending the event, the ticket purchaser declares that they do so taking all the necessary safety precautions as to not put themselves, the event staff, other members of the public and the event management at risk.

We look forward to welcoming you to KringleTown.

K.Klaus.